Elite Electronics required a mobile application to help service engineers manage customer repair requests, track job status, record attendance, and streamline daily field operations.
The objective was to replace manual workflows with a digital solution that enables technicians to efficiently manage their assigned jobs while providing real-time updates to the office.
Project Overview
Industry
Electronics Repair & Field Service Management
My Role
UI/Ux Designer
Duration
4–5 Weeks
Tools
Figma, Photoshop
Problem Statement
- Difficulty tracking assigned jobs
- Manual attendance process
- No centralized customer database
- Lack of real-time job status updates
- Poor communication between office staff and technicians
- Time-consuming paper-based records
Result
- Faster job management
- Improved technician efficiency
- Better customer information access
- Streamlined field service workflow
- Consistent mobile user experience
Key Features
Dashboard
- View assigned jobs
- In Progress & Completed tabs
- Customer details
- Quick action buttons
Attendance
- Daily attendance management
Job History
- Previous completed jobs
Cash Collection
Payment tracking
Personal Details
- Employee profile
Training Center
- Learning resources
Design Process
Discovery
UX Planning
Wireframing
UI Design
Design System
Color
- Primary BLue
- White Background
- Dark Gray Typography
Components
- Buttons
- Cards
- Status Chips
- Navigation Drawer
- Icons
- Bottom Navigation
- Form Inputs
Typography
- Clean Sans-serif
- High readability
Screenshot
UX Improvements
- Easy navigation
- Simple dashboard layout
- Quick access to customer information
- One-tap call feature
- Direction button for navigation
- Instant job status updates
- Clear visual hierarchy
- Optimized for field engineers
Conclusion
Designed a mobile-first service management application for Elite Electronics to simplify field operations for service engineers. The solution included an intuitive dashboard, job tracking, attendance management, customer information, and navigation tools, helping technicians manage their daily tasks efficiently through a clean and user-friendly interface.